Privacy policy

Last Updated: February 2026

Dhanaya operates the website www.dhanaya.com  and provides ecommerce services through Shopify. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

Personal Details

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address

Payment Information

Payments are processed securely through third-party payment gateways such as Razorpay. We do not store credit or debit card details.

Order & Transaction Information

  • Products purchased or viewed
  • Order history
  • Refund and return details

Device & Usage Information

  • IP address
  • Browser type
  • Device type
  • Website interaction data

2. How We Collect Information

We collect information:

  • When you place an order
  • When you contact customer support
  • Automatically via cookies and tracking tools
  • Through Shopify and payment partners

3. How We Use Your Information

We use your data to:

✔ Process and deliver orders
✔ Provide customer support
✔ Confirm orders via WhatsApp or email
✔ Detect fraud and improve security
✔ Improve website performance
✔ Comply with legal obligations

We do not sell or rent your personal data.

4. Communication

We may contact you via:

  • WhatsApp (order confirmations and updates)
  • Email (order information and support responses)

We do not send promotional messages without customer consent.

5. Sharing of Information

We may share limited data with:

  • Shopify (store hosting and analytics)
  • Payment processors such as Razorpay
  • Shipping and logistics partners
  • Government or legal authorities when required by law

These parties only receive information necessary to perform their services.

6. Dropshipping Fulfillment

Some products sold on Dhanaya are fulfilled through third-party suppliers and logistics partners.
Customer shipping information may be shared with suppliers strictly for order fulfillment.

7. Cookies & Tracking

We use cookies and tracking technologies to:

  • Improve user experience
  • Remember cart items
  • Analyse website traffic

Users may disable cookies through browser settings.

8. Data Security

We implement reasonable security measures to protect customer data.
However, no online transmission method is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide support
  • Comply with legal obligations
  • Resolve disputes

10. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act (DPDP Act), customers have the right to:

  • Request access to their personal data
  • Request correction of inaccurate data
  • Request deletion of personal data
  • Withdraw consent for data processing

Requests can be made by contacting us at:
📧 support@dhanaya.com

11. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page.

14. Contact & Grievance Officer

For privacy concerns or data requests, contact:

📧 support@dhanaya.com
Dhanaya
India